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Accident Checklist & FAQ

Have You Been in an Accident in Sterling Heights, MI

Accidents are highly stressful; however, the post-collision period has significant safety, legal, and insurance implications. We organized an accident checklist to help drivers manage the post-collision event as well as possible. We invite you to reference the accident checklist and our FAQs, then schedule a free estimate at  Serra Chevrolet Collision Center in Sterling Heights, serving the Metro Detroit, Troy, Warren, Clinton Township, and Shelby Township, MI.

Accident Checklist

  • Relax to manage the post-accident situation best.
  • Check for injuries and dial 911 to report and dispatch police/ambulance.
  • Do not leave the accident scene; move your vehicle if in danger or instructed by a police officer.
  • Do not discuss the accident with other drivers; however, provide the requested information to the police.
  • Call GM Roadside Assistance if needed. If your vehicle is undrivable, arrange towing to the collision center. Collect a card from the tow truck driver or write down the driver’s name with the company’s name and phone number. Remove valuables from your car before towing, including registration and insurance cards.
  • Call your insurance company to report the accident as soon as possible.
  • Towing companies can deliver your vehicle to the collision center for an estimate and repair service.


Frequently Asked Questions

  • Can you repair my vehicle? – Yes, we repair most vehicles!
  • Do you accept my insurance? – We accept all insurance companies and reserve preferred status among leading auto insurance companies with our Direct Repair program.
  • Do you install genuine parts? – Yes, our objective is to restore pre-accident appearance and functionality by installing quality parts!
  • Do you have certifications? – We are I-Car Gold Class® Certified!
  • Do you provide towing? – We do not have in-house towing; however, we highly recommend contacting Macomb Towing LLC for reliable pick-up and prompt delivery.
  • Do you offer free estimates? Yes, we provide free estimates!

Get a Free Estimate at Serra Chevrolet Collision Center

We invite you to get a free estimate online or at the collision center. The online photo estimate portal collects the necessary details with photos of your vehicle/damage. Submit a mobile phone number or scan the QR code to access the online photo estimate portal. Call us during operational hours to schedule an in-person estimate at the collision center.

Bumper Repair Service